FAQ
Order Processing
How long does it take to process my order?
Orders placed before 10:00 AM Monday-Friday are typically processed and shipped the same business day. Orders placed on weekends or holidays will usually ship the next business day.
Payment Methods
What payment methods do you accept?
We accept all major credit cards (additional payment methods may be available in the future). You can choose your preferred payment option during checkout.
Order Tracking
How can I track my order?
Once your order has been shipped, you will receive an email with tracking information. You can use this information to track your package on the carrier's website.
Product Availability
What if an item I want is out of stock?
If an item is out of stock, you may have the option to sign up for a notification when it becomes available again. Alternatively, you can contact our customer service team for more information on restocking.
Subscription and AutoShip
Can I change my AutoShip schedule?
Yes, you can adjust your AutoShip frequency or pause your subscription at any time by contacting our customer service at least two days before your next scheduled shipment.
What happens if I need to skip a shipment?
You can skip a shipment by contacting our customer service team at least two days before your AutoShip date. There is no penalty for skipping a shipment.
Product Authenticity
Are your products authentic and original?
Yes, all products sold at Harvest Moon Natural Foods are 100% authentic and sourced directly from trusted manufacturers and suppliers.
Returns and Exchanges
What if I am not satisfied with my purchase?
If you are not satisfied with your purchase, please contact us within 30 days of your purchase to request a refund or exchange. Items must be in their original condition and packaging.
Gift Cards and Discounts
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. Gift cards are delivered via email and can be redeemed during checkout.
Can I use more than one discount code?
Only one discount code can be applied per order. If you have multiple codes, choose the one that provides the best savings.
Customer Support
How can I contact customer service?
You can reach our customer service team by phone at (888) 437-2425 or via email at hmhealth@harvestmoonnaturalfoods.com. Our hours of operation are Monday from 10:00 AM to 2:00 PM, Tuesday from 10:00 AM to 6:00 PM, and Wednesday through Saturday from 10:00 AM to 2:00 PM. Please note that we are closed on Sundays.
International Orders
Do you ship internationally?
Yes, we offer international shipping to select countries. Shipping methods and rates vary by country and are based on the weight and size of your order. If your country is not listed during checkout, we currently do not ship there.
Privacy and Data Security
How do you protect my personal information?
We take data security seriously and use industry-standard measures to protect your personal information. You can read our full privacy policy, or opt out of the collection of personal data.